Cancellation Policy

We make healthcare Understandable, Accessible and Affordable.

1.Cancellation by Aarogyacare: There may be certain orders that Aarogyacare is unable to accept and must cancel. Aarogyacare reserves the right, at Aarogyacare’s sole discretion, to refuse or cancel any order for any reason whatsoever. Some situations that may result in Your order being cancelled include, without limitation, non-availability of the product or quantities ordered by You, non- availability of the service, inaccuracies or errors in pricing information, or problems identified by Aarogyacare’s credit and fraud avoidance department.

Aarogyacare may also require additional verifications or information before accepting any order. Aarogyacare will contact You if all or any portion of Your order is cancelled or if additional information is required to accept Your order. If Your order is cancelled after Your credit card has been charged, the said amount will be reversed back in Your credit card account. A promo code, once used shall not be refunded in case of cancellation of order either by Customer or Metropolis.

2.Cancellation by the User: In case of requests for order cancellations, Aarogyacare reserves the right to accept or reject requests for order cancellations for any reason whatsoever. As part of usual business practice, if Aarogyacare receives a cancellation notice and the order has not been processed/ approved by Aarogyacare Vendors, Aarogyacare shall cancel the order and refund the entire amount to You within a reasonable period of time. Aarogyacare will not be able to cancel orders that have already been processed. Aarogyacare has the full right to decide whether an order has been processed or not. You agree not to dispute the decision made by Aarogyacare and accept Aarogyacare’s decision regarding the cancellation.